Terms & Conditions

When you order an inspection report, we will provide you with an estimate of the cost of the report. Payment is due prior to the inspection. If we subsequently find that additional work is needed, we will contact you to obtain your approval for any additional cost.

Any costs and expenses (including debt collection, enforcement and legal costs) resulting from any nonpayment or other breach by you of these terms and conditions will be included in the amount owing.

A 50% cancellation fee is charged for any inspections cancelled within 24 hours prior to the inspection taking place.



These terms and conditions apply to the inspection undertaken by Action Home Inspections and the inspection report to which these terms and conditions apply.

Purpose of Inspection and Scope

The inspection report prepared by Action Home Inspections to which these terms and conditions apply (Inspection Report) is prepared for the client to whom the Inspection report is addressed (Client) and is based on an above-ground visual non-invasive inspection of the building or dwelling to which the Inspection Report relates (building). The inspection report has been prepared to provide general comments on the condition of the components of the building at the time of the inspection only. The inspection report and the inspection are subject to any express instructions received from the Client. The inspection report is not a specific structural survey, engineer’s report, weather tightness inspection, or any form of guarantee or warranty as to the fitness of the building. If the Client requires a structural survey, engineer’s report, weather tightness inspection, or other inspection from a third-party specialist this must be arranged separately by the Client. As the purpose of this inspection was to assess the general condition of the building based on a limited visual inspection described below, the inspection may not identify all past, present, or future defects. Descriptions in the inspection report of systems or appliances relate to the existence of such systems or appliances only and not the adequacy or life expectancy of such systems or appliances. Any area or component of the building or any item or system not specifically identified in this report as having been inspected was not included in the scope of the inspection. The Client accepts that Action Home Inspections will not detect some faults because the fault only occurs intermittently; part of the building has not been used for a while and the fault usually occurs after regular use (or detection of the fault would only occur after regular use); the type of weather that would normally reveal the fault is not prevailing at, or around, the time of the inspection; the fault has been deliberately concealed; furnishing is obscuring the fault (see below); Action Home Inspections has been given incorrect information by the Client, the vendor (if any), the real estate consultant, or another person; and/or the fault is/was not apparent on a visual inspection.

Visual Inspection

While all care and effort is taken to discover and record irregularities and defects in the building at the time of the inspection, the reports are based on a visual above-ground non-invasive inspection only.

Due to the size, complexity, and hidden nature of construction, irregularities and defects may not always be visible at the time of the inspection. Action Home Inspections accepts no responsibility or liability for any omission in the inspection or report related to defects or irregularities which are not reasonably visible at the time of the inspection or which relate to components of the building which are below ground.

The Client accepts that the visual inspection is limited to those areas of the building which are reasonably and safely accessible at the time of the inspection. We have not opened up, uncovered, or dismantled any part of the building as part of the inspection or undertaken any internal inspection of the building.

The inspection did not include any areas or components which were concealed or closed in behind finished surfaces (such as plumbing, drainage, heating, framing, ventilation, insulation or wiring) or which required the moving of anything which impeded access or limited visibility (such as floor covering, furniture, appliances, personal property, vehicles, vegetation, debris or soil). Our inspector did not move occupier-owned items for the purpose of undertaking the inspection and is not responsible for inspecting, and the inspection will not cover, any part of the building or property to which access is not reasonably and safely available to carry out a visual inspection. This may include roofs, subfloor areas and ceiling cavities. High, constricted or dangerous areas cannot be inspected if in conflict with Occupational Safety and Health Regulations. WorkSafe New Zealand regulations state that working at heights over three metres is done safely. If climbing over three metres then guarding, safety nets, or fall arrest systems should be in place. This is impracticable in the situation of house inspections, therefore our policy is, that Inspectors only climb as far as their ladders take them, keeping their own personal safety paramount.

Product names, materials, and systems are generalized to help in reading and understanding the inspection report. All materials and systems are assumed to be standard typical construction or materials when not able to be fully investigated (whether for the reasons stated above or for any other reason).

Compliance with statute regulations, territorial or other relevant authorities

The inspection report is not a site or environmental report and we make no representation as to the existence of or absence of any “contaminant” or any “hazard” in the building or property.

Title and Boundaries

Action Home Inspections has not undertaken a search of the title to the property, or a survey of the property and assumes no responsibility in connection with such matters. Unless otherwise stated it is assumed that all improvements lie within the title boundaries.

Not a Guarantee or Warranty

Action Home Inspections do not guarantee or warrant the work of any contractor or service, or the integrity of any product, appliance or fixture, natural or processed, or any building system or cladding system applied. The inspection report is not a guarantee or warranty as to the state of the building.

Publication and Use

Neither the whole nor any part of the inspection report or any other report (whether verbal or written) or any reference to this inspection report or any such other report may be: included in a published document, circular or statement, whether hardcopy or electronic; transferred to any person other than the Client; or distributed or sold, in each case without first obtaining the written approval of Action Home Inspections. The inspection report is not to be used in any litigation except with the prior written approval of Action Home Inspections.

Action Home Inspection’s Responsibility

Action Home Inspections accepts no liability in relation to the inspection or the inspection report to any person other than the Client. We will not be held responsible for any damage to the building arising from the inspection.


Should any dispute arise as a result of the inspection or report, it must be submitted to Action Home Inspections in writing immediately. The Client agrees that in the event of a dispute, the contents of the report may not be used to satisfy any terms of a sale and purchase agreement until the disagreement/dispute has been resolved. The Client agrees that if, after raising a dispute, the Client uses the inspection or report to make an unconditional offer or confirm a sale and purchase agreement, the Client shall be deemed to have waived all rights to continue with the dispute, and/or raise any future dispute or claim against Action Home Inspections. In the event of a claim/dispute regarding damage to a building, the Client will allow Action Home Inspections to investigate the claim prior to any repairs to the building being undertaken or completed. The Client agrees that if the Client does not allow Action Home Inspections to investigate the claim of damage before any repairs are carried out the Client shall be deemed to have waived the Client’s rights to continue with and/or make any future claim against Action Home Inspections. In the event of any dispute, the Client agrees not to disturb, repair, or attempt to repair anything that may constitute evidence relating to the dispute, except in the case of an emergency.

Limitation of Liability

Directors and employees of Action Home Inspections shall not be liable to the Client for any activity undertaken by Action Home Inspections. Subject to any statutory provisions, if Action Home Inspections becomes liable to the Client, for any reason, for any loss, damage, harm, or injury in any way connected with the inspection report, Action Home Inspections liability shall be limited to a sum not exceeding the cost of the inspection and report. Action Home Inspections will not be liable to the Client for any consequential or special loss of whatever nature suffered by the Client or any other person injured and the Client indemnifies Action Home Inspections in respect of any claims concerning any such loss.


Nothing contained in these terms and conditions shall be deemed to exclude or restrict any rights or remedies that the Client may have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 or otherwise at law. If any provision in these terms and conditions is illegal, invalid, or unenforceable, such provision shall be deemed to be excluded or read down to the extent necessary to make the provision legal, valid or enforceable, and the remaining provisions shall not be affected.

  • Pre Purchase Building Report
  • Building Reports North Shore
  • Building Reports South Auckland
  • Building Reports West Auckland